In the era of Generative AI, it's tempting for executives to focus solely on this technology. However, achieving meaningful and enduring transformation requires a strong foundation and attention to the critical pillars that form a strong foundation for a process before implementing GenAI. Several critical pillars include Workflows to manage the process, Data which is essential for informed decision-making and personalization; Legacy Modernization, which updates and integrates older systems with new technologies better suited for our modern business needs; and User Experience (UX) Design, which ensures that interfaces are intuitive and user-friendly. Focusing on just one element—or rushing into GenAI—won't suffice; true success lies in the holistic integration of the right framework to support the process. Join us to discover how KeyBank is leveraging OutSystems' low-code platform to manage data, modernize legacy systems, innovate user experience, and implement GenAI while transforming the collaboration between IT and business to foster innovation and drive operational efficiency.
